At ManHealth, we are committed to delivering a seamless, transparent, and patient-first healthcare experience. Whether you are booking a consultation, purchasing a treatment plan, or ordering diagnostic services, this policy is designed to ensure clarity, fairness, and trust at every step of your journey.

1. Consultations, Therapy & Follow-ups

We understand that schedules can change, and we aim to offer flexibility wherever possible:

• You may cancel or reschedule your appointment up to 2 hours prior to the scheduled time and receive a 100% refund.
• A complimentary reschedule is available within the permitted timeframe. Additional reschedules can be accommodated with advance notice.
• If you do not join within 15 minutes of the scheduled time, it will be considered a no-show. A one-time refund may be granted upon request; repeated no-shows will not be eligible.
• In case of delays or issues from our end, we will either adjust your schedule or provide a complimentary follow-up consultation to ensure continuity of care.
• Refunds, once approved, are processed within 5–7 business days through the original mode of payment.

2. Treatment Plans & Product Purchases

Our goal is to ensure complete confidence and satisfaction in your purchase decisions:

• If no services or products (including consultations, medications, or therapies) have been utilized, you are eligible for a full refund within 6 months from the date of purchase.
• Once any part of the treatment plan or product has been used, consumed, or activated, the purchase becomes non-refundable.
• In exceptional cases involving quality or service concerns, our support team will review the matter and provide a fair resolution wherever applicable.
• Refunds, once approved, will be processed within 5–7 business days.

3. Diagnostic Tests & Orders

We aim to ensure accuracy, convenience, and flexibility in all diagnostic services:

• If a test is cancelled before sample collection, you may be eligible for a full or partial refund, depending on service conditions.
• After sample collection, handling or processing charges may apply, and refund eligibility may vary based on the stage of the test.
• Once the sample has been processed and reports generated, refunds are not applicable.
• A one-time free reschedule is available with prior notice (preferably 24 hours in advance), subject to slot availability.
• In the event of technical issues, service delays, or operational challenges from our side, we will ensure timely support, rescheduling, or appropriate refunds as required.

4. Payments, Refund Timelines & Processing

• All eligible refunds are processed within 5–7 working days via the original payment method.
• Processing timelines may vary slightly depending on banking or payment gateway policies.
• Users are advised to ensure correct payment details to avoid delays.

5. General Guidelines & Fair Usage

• Delays exceeding 15 minutes from the scheduled appointment time will be treated as a no-show.
• Multiple cancellations, reschedules, or misuse of refund policies may lead to restricted eligibility.
• All services are subject to availability, and unforeseen circumstances (technical, operational, or external) may occasionally impact scheduling.

6. Policy Updates & Acceptance

ManHealth reserves the right to modify or update this policy at any time to reflect service improvements, regulatory requirements, or operational changes.

By accessing or using our services, you agree to be bound by the terms outlined in this policy.

Our Commitment to You

At ManHealth, we go beyond healthcare—we deliver trust, transparency, and care you can rely on. From product purchases to long-term treatment support, every step is designed to ensure a safe, respectful, and hassle-free experience for our patients.